Global consumer and technology brands often support contact centers in dozens of international markets. BLEND helps them enhance their automated self-service and deliver world-class caller experiences with localized voice user interfaces and voice prompt recordings in 120 languages.
From call flows to on-hold messaging, AI/TTS voice personas to user testing, BLEND ensures that organizations get the most from their contact center and telephony investments with in-country localization and studio-produced audio for any IVR platform.
Top Brands Dial BLEND for Locally-Authentic CX in Any Market
Your Callers Are Local. You Should Be, Too.
BLEND reinforces your brand and improves your self-service and automated touchpoints with the right messaging for any audience.
Contact center localization service include:
Call flow localization
Get your menu trees and scripting localized to contain more calls, improve self-service, and increase caller satisfaction in any market you do business.
Voice prompt recording
With the right messaging in place, now it's time to record it with a professional voice actor who represents your brand and audience. BLEND maintains a roster of 1,000+ contracted talent and delivers your edited audio in a ready-to-load format.
Messaging on-hold
Leverage your captive audience with useful promotional or informational messaging, and combine it with our licensed music of all styles and genres.
User testing
Sometimes known in this space as "secret shopper" calls, we'll dial into your self-service applications like a regular caller to give you actionable feedback for enhancing your CX.
Chatbot translation
Customers also leverage online chat resources when they need support. Make sure your FAQ resources, chat flows, and scripting are clear to all users.
AI voice
BLEND is at the forefront of synthetic voice development and combined human/AI voice-user interfaces, being involved with the most notable virtual assistant applications ever in numerous languages.
Contact Center Localization Services that Enhance Caller Interactions
Voice Persona Development
With a full repertoire of casting and auditioning exercises, we work with client technology and marketing teams to make sure your scripting and voice talent are meeting the requirements of the application, brand, and audience.
Emergency Messaging
Product recall? Disruption of service? BLEND activates on your emergency quickly to translate and record any messaging that needs to be uploaded ASAP.
In-Context Recordings/Concatenation
Including any dynamic messaging that requires data dips, like account balances, dates, or serial numbers. BLEND has the experience and studio expertise to make sure those audio segments are combined with static recordings seamlessly, with proper inflection and natural-sounding cadence.
